SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Toy as (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toy.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As the, the package arrived well sealed the package very printa arrived earlier than expected, recommended supplier
I thought it was bigger and the manual is very incomplete, few illustrations
Excellent, I recommend it widely
Not yet folded but so far everything looks great
Super son delighted we will buy more
Need a lot of nerves
Very fast delivery & Lego looks great-pieces are very small but it will add to the challenge of making it.
Parfait nickel très jolie
Perfect product!! Some concerns during construction like two parts attached to nothing did not want to hang on but, on the whole, I'm excreted satisfied
The product measurements do not correspond to the ones indicated. The number of parts is correct or quite close, but the measurements are too different.
The child liked it
Hasn't been put together yet but apparently it looks smaller than in the picture
They are small pieces I hope the little ones are entertained
Fast shipping before delivery date, excellent seller
bello
Of very good quality and exactly as shown in the pictures
The product arrived early is very entertaining The bad thing is that it does not bring the corresponding measures
The product is changed in the photo.
Gives 4 stars because it is hard to add, but so generally approx. I'm in the process of folding. The set was accompanied by a gift
Lovely constructor. entertaining and useful.
Consistent with the description
It took 23 days to reach Mexico it was torture, the pieces look good yet it is not armed
Find packaging small. So hope that has enough pebbles. He's super fun. Still have to make him. Instructions for use is summary. But love a challenge.
I received the order quickly, everything is exactly as written. Thank you
It is a very interesting and very cute construction. Use the images step by step, the instructions are clear and easy to understand, the shipment arrived very quickly 5 days, I liked it very much, the finished assembly is very enlightening and recommendable
It is beautiful, easy to make, and having a slight furrow parts, they take great. I am already looking for another to repeat experience, I have loved
Fast shipping and high quality product. I recommend at 100x100
It's OK, it came faster than the seller says.
Everything arrived well, apparently it is difficult to put together since the instructions are not very clear, but it will be an excellent challenge.
A priori it looks like A good product. We will have to wait to mount it to make a full assessment. Striking Color. The seller put in a gift. Many thanks!
Smaller than the photo. It is difficult for a child to assemble ribbed parts himself and needs the help of an adult. Head is difficult to collect.
had already received and received again
Very small but everything is clear when assembled
I took it for a gift, I got it for a gift
Cool)
Dinosaur super. The disadvantage is that the blocks put on each other from above do not hold well.
Cool dragon. On the need for infestations, small details. The scheme to the dragon is so ssby, even more easily z'dnati for the ready details and my own.
Not yet mounted, he has work. Seems good
All good as in the photos. The assembly is missing but it is quite entertaining. The pieces are small but they are well assembled.
It looks good but it didn't come in a box
Very good product and the shipping was very fast, I recommend the seller
I haven't ridden it yet when I start I'll see what it's like
Very good seller
super
It's big and my son was very satisfied
The pieces up small but beautiful
Quick shipping and great quality of product. I definitely recommend this great seller. Thank you!
Quick shipping and great quality of product. I definitely recommend this great store. Thank you!
I have received the order in good condition.
Product arrived before the deadline, I have not yet assembled